Your data is safe with us
Lineclear is built by ops people who understand that your purchase order data is sensitive. Here is exactly how we handle it.
What we collect
When you upload a file, Lineclear reads your CSV or Excel export to generate your delivery report. We collect the file you upload, the column mappings you define, and basic usage data to keep the service running. We do not collect payment card details — that is handled entirely by Stripe.
How long we keep it
Free tier — your uploaded file and session data are deleted automatically after 30 minutes of inactivity. You can delete them immediately using the Delete My Data Now button in the app banner.
Pro accounts — uploaded source files are deleted 24 hours after your last activity in that session. Your mapping templates and report history are stored until you delete your account.
Who can see your data
Only you. Lineclear does not share, sell, or analyze your uploaded file data. Your purchase order data is never used for any purpose other than generating your report.
How we protect it
All connections to Lineclear are encrypted via HTTPS. Your data is stored in an encrypted database hosted on Supabase. Our application runs on Render, a SOC 2 Type II certified infrastructure provider. Passwords are stored as secure hashes — we never see your actual password.
How to delete your data
Free tier users — your data is deleted automatically after 30 minutes of inactivity, or immediately using the Delete My Data Now button.
Pro users — you can delete your account and all associated data from your account page, or by emailing support@lineclear.app. We will confirm your request within 48 hours. Your account is then held for 30 days so you can recover it by signing in; after that window it is permanently deleted and cannot be restored.
Questions
If you have any questions about how we handle your data, email us at support@lineclear.app. We will respond within 1 business day.